The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate must actively strive to create a customer-focused shopping environment. The Associate welcomes customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates the cash register in accordance with polices and procedures, maintains a clean work area at all times and treats fellow associates with courtesy and respect. The Associate also provides customer service according to all Ross customer service guidelines. The associate may be required to work in various store functions including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry, Customer Service, Markdowns, Recovery/Sizing, Cashiering, Merchandising, etc. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.