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Retail Cosmetics Sales Counter Manager - Estee Lauder

Jobs Description

Job Overview:

The Counter Manager is responsible to drive sales and service the customer.  They are the brand authority who consistently role models a best in class service experience while helping customers and training associates. They provide outstanding customer service with expertise in a specific brand, they have a keen awareness of current trends, and effectively leads a team.


Areas of Responsibility

  • Essential Functions:

    • Connects the business priorities to the daily activities of all associates.
    • Understand how brand training, events and product strategies drive sales.
    • Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan.
    • Understand product strategies by Quarter/Season and provide clear direction to drive sales.
    • Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results.
    • Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
    • Be a product educator and beauty enthusiast.
    • Has advanced authority and expertise in a specific brand.
    • Introduce customers to beauty products and build a rapport to identify hidden needs.
    • Self-motivated to stay current on brand related product knowledge and beauty trends. 

    Inspires teamwork to achieve sales goals and elevate the customer experience

    • Build trust and foster teamwork across the entire Beauty department.
    • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
    • Clearly model behavior and articulate activities that support elevating the customer experience.
    • Leverage My Client. Provide outstanding service whether that be in person, virtually or on the phone.
    • Drive client acquisition through awareness and engagement in our Loyalty program.

    Models a curiosity to learn that drives both self and team development.

    • Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning. 
    • Remain up to date with all training from designated brand.
    • Attend brand specific schools and virtual trainings as needed.

    Promotes strong team engagement and encourages recognition.

    • Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
    • Train Beauty team on specific brand.  
    • Support onboarding internal and external new team members.

    Supports operational excellence.

    • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
    • Present a clean well-maintained beauty department with associates following Macy's Corporate hygiene standards.
    • Ensure that all policies and procedures are implemented.

Education / Experience Requirements

  • Qualifications and Competencies:

    • High School Diploma or equivalent required
    • 1-2 years direct experience
    • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
    • Resourceful and able to adapt quickly to changing priorities 
    • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
    • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

    Physical Requirements:

    • Position requires prolonged periods of standing/walking around store or department
    • May involve reaching, crouching, kneeling, stooping and color vision
    • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
    • Frequently lift/move up to 25lbs

How to Apply

Visit Macy's at Pearlridge Center.